Succeed in Business with a Good Customer Support Policy
http://www.entrepreneurs-and-co.com/articles/182/1/Succeed-in-Business-with-a-Good-Customer-Support-Policy/Page1.html
Didier Delmer
"The Didier Delmer Daily News Watch"
Profile :
- Serial Entrepreneur in the High-Tech & Service Industries,
- Expert in European Business Development,
- VP International at NewCom Inc (Nasdaq listed),
- Founder of Easy Consulting,
- VP @ High-Tech Business Club,
- Founder of Portail des PME,
- Investor @ Clean du Bouquet,
- Currently working on Entrepreneurs and Co,
By Didier Delmer
Published on 22/04/2008
Good Customer Service is one of the Most Important parts of your Business. Entrepreneurs should read these tricks and tips to keep Customers Happy !
Unsatisfied Customers will Spread the Word !
It's essential to get repeat customers, and unsatisfied customers are always fast to spread the word.
A few tips to stick to :
1. Be polite and act and sound professional – avoid familiarity.
2. The customer is always right. If it's a problem on his side, don’t tell him outright, give him the steps to fix it and be understanding. If the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.
3. Offer a refund if the problem is serious. Tell the customers yourself that you will refund them if they wish, even if you have a clear guarantee displayed on your site.
4. Be willing to go the extra mile. It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it.
5. Make your customer feel comfortable asking questions. Who knows, they could be planning a big purchase, or would have if they had been treated well.
6. Always follow-up if you expect a problem. It's always best to make sure everything is resolved before you move on. Make it easy to contact you if necessary.
A few tips to stick to :
1. Be polite and act and sound professional – avoid familiarity.
2. The customer is always right. If it's a problem on his side, don’t tell him outright, give him the steps to fix it and be understanding. If the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.
3. Offer a refund if the problem is serious. Tell the customers yourself that you will refund them if they wish, even if you have a clear guarantee displayed on your site.
4. Be willing to go the extra mile. It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it.
5. Make your customer feel comfortable asking questions. Who knows, they could be planning a big purchase, or would have if they had been treated well.
6. Always follow-up if you expect a problem. It's always best to make sure everything is resolved before you move on. Make it easy to contact you if necessary.