Entrepreneurs and Co : Internet, European and International Business Development Consultant for Entrepreneurs and Small Businesses - http://www.entrepreneurs-and-co.com
Succeed in Business with a Good Customer Support Policy
http://www.entrepreneurs-and-co.com/articles/182/1/Succeed-in-Business-with-a-Good-Customer-Support-Policy/Page1.html
Didier Delmer

"Who are we ?"

Company Profile :

Entrepreneurs and CO Ltd

145-157 St John Street - London EC1V 4PY

Chartered Accountants & Business Advisers, at Entrepreneurs & Co (ENC), we appreciate the value of working together as a team.

Because the flow of ideas is encouraged at ENC and everyone feels free to express their opinion with regard to work related matters it has by the very nature of being, created a dynamic work environment. As a team we all recognise our responsibility in making Entrepreneurs and Co what it is.

The reputation of the whole firm is in the hands of each individual and we are proud of being part of such a strong team. Together we encourage and motivate each other in a dynamic environment so that as a team we can provide innovative and profitable solutions for individuals and businesses.


Services

Every client is unique and deserves a unique service. Our philosophy is to put our clients first - to understand their situation and provide a first class service tailored to their specific needs.

Because we establish a one-to-one relationship with each client we are able to offer timely, individual advice on how to improve your business or personal finances.

As leading edge accountants we have developed the traditional bookkeeping, auditing, and accounting services into innovative client-focused services that provide not only all the reliable background support you would expect from a professional firm but also forward-thinking advice on how to improve your situation.

We have also developed a new range of accounting services to meet the needs of modern businesses, including a comprehensive business advisory service. Whether you need help with growing your business or advice on optimising your personal or family finances, we are here to help you get the best results.

 
By Didier Delmer
Published on 22/04/2008
 
Good Customer Service is one of the Most Important parts of your Business. Entrepreneurs should read these tricks and tips to keep Customers Happy !
Unsatisfied Customers will Spread the Word !
It's essential to get repeat customers, and unsatisfied customers are always fast to spread the word.

A few tips to stick to :

1. Be polite and act and sound professional – avoid familiarity.

2. The customer is always right. If it's a problem on his side, don’t tell him outright, give him the steps to fix it and be understanding. If the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.

3. Offer a refund if the problem is serious. Tell the customers yourself that you will refund them if they wish, even if you have a clear guarantee displayed on your site.

4. Be willing to go the extra mile. It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it.

5. Make your customer feel comfortable asking questions. Who knows, they could be planning a big purchase, or would have if they had been treated well.

6. Always follow-up if you expect a problem. It's always best to make sure everything is resolved before you move on. Make it easy to contact you if necessary.